At ACA, we take privacy and the protection of your personal data seriously. This Policy explains what information we collect, why we use it, and what rights you have when you visit or purchase from www.acapadel.ae (the “Website”).

1. Who is the data controller

The data controller for your personal data is Origen Sports Trading LLC, with registered address at Shams Media City, Sharjah, UAE.
Contact: contact@origensportsae.com | Tel/WhatsApp: +971 58 515 5492.

2. What data we collect

We may collect the following data, depending on how you use the Website:

Account and purchase data: name, email, phone number, delivery/billing address, products purchased, order history.

Payment data: we do not store your full card details; they are processed by our payment provider Stripe.

Communications: messages you send us by email, WhatsApp, form, or social media.

Technical and browsing data: IP address, device/browser type, pages visited, and cookies/identifiers (see cookies).

3. How we use your data

We use your data to:

Process and deliver your orders, manage payments, invoices, and customer support.

Manage your account (if you create one).

Send you communications about your order (confirmations, tracking, incidents).

Handle enquiries and complaints.

Improve the Website and your experience (analytics and performance).

Marketing (optional): send you offers/newsletters if you subscribe or give your consent; you can unsubscribe at any time.

4. Legal basis and purpose of processing

We process your data when:

It is necessary to perform a contract with you (for example, to complete a purchase).

We must comply with legal obligations (for example, accounting, taxes, fraud prevention).

We have a legitimate interest (for example, site security, service improvement).

You give us your consent (for example, newsletter or non-essential cookies), which you can withdraw at any time.

5. Who we share your data with

We only share your data when necessary to provide the service, for example with:

Shipping and logistics companies: to deliver orders and manage returns.

Payment providers: Stripe and Mashreq Bank, to process payments securely.

E-commerce platform and technical providers: Shopify, Stripe, and AEserver to operate the Website.

Authorities, if required by law.

We do not sell your data to third parties.

6. International transfers

Some providers may process data outside the UAE (for example, cloud or analytics services). In those cases, we take reasonable measures to ensure an adequate level of protection in accordance with applicable regulations and our agreements with suppliers.

7. How long we keep your data

We keep data for as long as necessary to:

Manage orders, warranties, returns, and support.

Comply with legal and accounting obligations for the required retention periods.
When data is no longer necessary, we delete it or anonymize it.

8. Security

We apply reasonable security measures to protect your data (access controls, encryption/HTTPS, secure payment providers, and internal best practices). However, no system is 100% foolproof.

9. Cookies

We use cookies so the site works and, if you accept, for analytics and marketing. You can set your preferences in the cookie banner or in your browser. For more details, please see our Política de Cookies at Shopify.

10. Your rights

You can request (according to applicable regulations in the UAE and, where applicable, other jurisdictions) access, correction, deletion, objection/restriction and, in some cases, portability of your data.
To exercise your rights, email us at support@acapadel.ae indicating your request and the email address you used for your purchase/registration.

11. Marketing communications opt-out

If you receive promotional emails, you can unsubscribe at any time using the “unsubscribe” link in the email or by writing to support@acapadel.ae.

12. Minors

Our Website and products are not intended for people under 18 years of age. If you believe a minor has provided us with data, contact us so we can delete it.

13. Changes to this policy

We may update this Privacy Policy to reflect legal or service changes. We will publish the updated version on the Website with the “Last updated” date.